I've got an order with two items - and one is out of stock.
What's the proper way to cancel only one item?
If I invoice and ship one item, I end up with a hanging item. And if I hit the cancel button on the order, it still keeps the order total at the original amount and says the customer still owes money ... e.g.
Grand Total: $400 Total Paid: $200 Total Due: $200
But that total due should be zero, as the item's been cancelled. What should I be doing here?
(Magento seems to think that instead of cancelling, I should invoice and refund offline, but that seems ridiculous.)
Using Magento 1.7. Payment is via authorize.net ... And it's authorize only, rather than authorize & capture.